BPO Companies Offering Services to Remote Clients

With the reduction in communication costs and improved bandwidths and associated infrastructure, BPO as a segment is witnessing a massive growth. One of the key challenges that BPO companies that provide data entry/data validation services is an efficient and effective way of getting the source documents from different customers and accurately route the same to different operators for processing. This is where ViciDocs BPO can help. Typical Requirements of BPO Companies As part of BPO, documents need to be managed between the outsourcing company and the offshore company. Multiple clients need to be managed by the BPO Company. Security of the documents has to be ensured so that there is no unauthorized access of the documents to other organizations. Quick turnaround times have to be managed. Appropriate process flow of the documents has to be present in the system to check the status of the documents at any point of time. How ViciDocs can be used ViciDocs is ideal for such situations. Leveraging its rich features the following methodology can be adopted ViciDocs-BPO has been designed with ViciDocs as the base product to suit the BPO vertical requirements.

This is a complete web based solution, which enables the BPO Company's clients to store documents automatically on the server. Clients can scan documents from multiple locations and an automatic uploader module that can be scheduled automatically uploads the documents. Documents uploaded are automatically routed to specific users based on the rules definable by the admin user. Documents uploaded are automatically routed to specific users based on the rules definable by the admin user. Data Entry and Quality check users can automatically download the documents in a web- based interface to do their respective operations on the documents uploaded. Comprehensive reports have been developed to track the status of the documents at any given point of time. Benefits provided by ViciDocs Huge reduction in printing, dispatch costs. Seamless process that is fully integrated ensuring better quality of service to customers. Cost reductions by automation of upload processes from clients; automatic routing of documents to operators using OCR.

Documents as well as the status of process is accessible quickly and from anywhere to BPO management as well as customers. Security of documents as they are stored in digital form. Enriched experience for users as they can search for documents and process them online. Healthcare organizations generate various documents for each patient including diagnosis, treatment advised, blood test reports, pathology results, X-ray reports, analysis reports etc.. Each of these documents is critical and may be referred to. Further, there are a number of medico-legal cases that are admitted in the hospital and there is a statutory obligation on the part of the hospital to provide the details of any specific case if such a request from competent authority (courts or police or investigation agencies). This implies that the hospital administration typically spends lot of time trying to retrieve these records and maintaining them. Often due to the deluge of documents it becomes impossible to locate the correct record which can cause many problems operationally and also in some cases from a legal viewpoint. Also since the hard copies cannot be shared there is unnecessary and tedious retyping of data or creation of copies of the document.

ViciDocs creates a central electronic repository of the patient records, which can be scanned into the system. Folders for each patient can be created and security can be applied which ensures confidentiality of the documents The documents can be indexed with data like patient name, patient number, date etc.. Any documents related to the patient which are generated electronically (like WORD, Excel files) can be directly imported into the system Version control feature of ViciDocs ensures that documents cannot be altered without tracking the changes and with audit history Benefits provided by ViciDocs Patient records can be retrieved easily and instantaneously The documents can be shared over the LAN/intranet thus preventing wasteful copies Documents retrieved can be emailed to the concerned doctor or anyone else Since the patient history is available instantaneously, the valuable time of specialists etc is savedWith documents in digital format and with backup features, ViciDocs ensures the safety of documents ViciDocs allows viewing the documents, even if you don't have the application corresponding to the document. For example, you need not have Microsoft Word installed on the system to display a DOC file format document.